A unified patient flow model to prioritize opportunities

CRA consultants team created a patient flow model for a leading rare disease franchise to identify opportunities for improving diagnosis and treatment rates and support country-level patient finding.

CRA approach:

  • Developed, together with the client’s global teams, disease-specific patient flow models 
  • Conducted live patient flow and findings workshops with local teams 
  • Identified and prioritized opportunities to address unmet needs along the patient journey 
  • Developed a user-friendly patient flow toolkit for country teams to refresh regularly 

Client impact:

  • Aggregated individual country results for each indication 
  • Created unified language across countries and franchises and within global team 
  • Developed cases for specific medical affairs activities 
  • Completed cross-franchise comparisons of flows and opportunities 
  • Guided budget allocations to appropriate patient finding initiatives 
Countries Involved


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