CRA’s Forensic Services Practice was retained to help resolve a FINRA-arbitrated dispute between a major financial services firm and a significant customer, regarding the fees charged on a multi-million-dollar investment portfolio. The CRA team analyzed the investment activity, including investment and advisory fees, and reviewed the underlying account documentation, including account opening documents, investment fee disclosures, and fee change notices, to recompute the fees in dispute. Vice President Ken Mathieu, CPA, CFF, ABV provided expert witness damages testimony. The Arbitration panel relied upon Mr. Mathieu’s damages testimony in its ruling and awarded an amount consistent with the opinions expressed.
Invaluable assistance was also provided by John Rademacher, CPA, CFE, Principal; Abby Williams, CPA, CFE, Associate Principal; and Ben Womac, CPA, Consulting Associate.