Situation: The client had experience with other specialty products and was launching a new product that would be solely dispensed through specialty pharmacies. The client was concerned that there was typically little support for the patient between leaving the physicians office and receiving product from an SPP and that this would result in lower fill rates.
- Developed several strategic models for patient flow and a framework for assessing their strengths and weaknesses
- Ranked models based on their ability to service patients, to offer patient financial assistance, and to collect relevant data
- Advised the client in writing relevant RFPs for vendors to assist in handling patient flow
Result: The client now has a fully established and regularly audited network of vendors that allows them to monitor and support patients from initial Rx to product procurement all the way through extended maintenance treatments. Similar models to this one have been leveraged for several of the clients specialty products.