Charles River Associates smart energy meter

Energy Retail and Customer Solutions

Comprehensive support for the retail energy sector

The retail energy segment is reaching an interesting juncture. Companies which have focused on operational excellence, new systems, and working to drive down cost-to-serve and improve customer centricity are now beginning to also address how their businesses might be affected by a changing consumer landscape. In an era of net zero, energy players have the opportunity to revive themselves and their business models – and to pivot, crucially, to a sustainable position where the needs of the consumer come first.

CRA helps a wide range of retail energy clients to devise winning strategies, create opportunities, navigate uncertainty, and transform their operating models. We combine evidence based research, rigorous analysis, and proven industry experience to deliver value across all aspects of the retail energy sector.

Our focus areas


  • 01
    Reviewed energy consumption trends in energy and emerging, cross-industry value chains for a European utility
    CRA supported a European utility to review long-term trends that shape energy consumption and understand implications on its customer-facing business units....
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  • 02
    Digital Utility Due Diligence
    CRA was retained to conduct a strategic sell-side due diligence and valuation of an innovative, digital only energy supply business. The team provided in depth...
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  • 03
    Integration of Energy Retailers
    CRA supported a multi-billion pound integration of retail utilities through the planning and execution phases of the project. CRA brought in energy knowledge...
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